Privacy Policy
About this policy
NeoPlay handles personal information provided through website enquiries and related venue-placement discussions. For privacy questions, email hello@neoplay.com.au with “Privacy” in the subject.
Information we collect
Our enquiry form asks for your name, venue or business name, suburb and email address. A phone number and message about your venue are optional. We also keep relevant correspondence when we respond.
Please provide only information relevant to your enquiry. Do not include payment-card details, identity documents or sensitive personal information.
Providing information is voluntary, but the form needs the required details to submit your enquiry. You can email us instead.
How we use it
We use your information to respond, assess whether a placement may suit your venue, and discuss related arrangements. An enquiry does not sign you up to a mailing list. We do not use enquiry details for promotional mail-outs.
Service providers
Cloudflare hosts and helps protect this website. When you visit, it processes technical information, such as your IP address and information about requests to the website, to deliver content, maintain reliability and help prevent abuse. This processing can involve countries outside Australia.
Web3Forms processes, stores and forwards form submissions. Its spam-protection services may process your IP address and email address to help prevent abuse.
Zoho hosts our mailbox and stores received messages and subsequent correspondence.
These services may involve processing outside Australia. Web3Forms identifies operations in India and infrastructure or spam-protection providers in Germany, Finland, the United States and other regions. We do not promise that all processing stays in Australia.
We may also disclose information where required by law.
Retention
We use Web3Forms’ 30-day retention setting for its stored submission copies. This is separate from the email delivered to our mailbox. Provider logs and backups have their own retention arrangements; this setting does not mean every technical copy disappears on the same day.
We keep relevant correspondence for handling enquiries and placement arrangements, and where needed for legal or accounting purposes. You can contact us to ask about the information we hold or request deletion.
Access, correction and concerns
Email hello@neoplay.com.au to request access or correction, ask about retention or deletion, or raise a privacy concern. Please explain your request without sending identity documents in your first message.
We may need to verify your identity. We will review the request, explain the outcome and any reason we cannot fulfil it, and discuss appropriate next steps. Some records may need to be retained, and provider backup copies may not be removable immediately.
Updates
We may update this policy as our services or information-handling practices change. The published version will show its last-updated date.